Shipping & Delivery Policy
How can I track my order?
Whenever an order you placed through www.xelent.com.pk ships, you can expect a shipment confirmation email with all your tracking details. It will be sent to the email address registered with your
www.xelent.com.pk Account, or used during the checkout process.
What shipping speeds are offered?
Our standard shipping time is 6-7 days from the date of dispatch
What is covered in the FREE SHIPPING?
We cover all expenses from moving the parcel from Pakistan to your doorstep. please note that the customs duties, taxes and VAT’s are not included neither any responsibilities of www.Xelent.com.pk
How much do you charge for shipping and handling?
You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart and entering your shipping zip code.
My package has been shipped but they have not delivered it yet. Why?
Please contact the shipper to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your shipper.
would always like for your packages to be delivered ASAP. If the shipper is holding them, please contact them.
What should I do if an item is delivered damaged?
If the item appears to have obvious damage by the shipper, immediately tell the driver you do not want to receive this package. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then if they are refuse the package claiming the damage. Obtain a control number from the shipper and contact us at email@example.com. If the item appears to be damaged straight from the manufacturer, immediately contact us. Always make sure to get the shipper’s damage package control number for your claim
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at firstname.lastname@example.org.
Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?
When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart, pick your state and method of shipping and you will be given shipping options. You will see the reduction if it applies. On certain items, due to significant shipping discounts offered by Xelent Traders on the item, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always per the website.
what is Refund Policy for International Orders?
Free shipping and returns are not available for internationally shipped orders. Orders shipping to Nigeria, Ghana and Georgia may be subject to additional verification. We will email you if your order will be delayed. If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undelivered, Xelent Traders reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us. Xelent Traders ships with DHL and FedEx. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
Important U.S. Shipping Notices
We must accept your order by 11:00 AM Eastern time Monday through Friday in order for you to receive your order by the 2nd business day or next business day (PM). There are no deliveries for Xelent Traders on Saturdays or Sundays, or on national and federal holidays. Xelent Traders ships Monday through Friday only, excluding national and federal holidays, to addresses in the U.S. Sorry, but we cannot deliver to P.O. boxes or to military APO/FPO addresses.
Please note: All orders are subject to approval by our verification department. We will notify you by phone or email should your order be delayed.